Refund policy
Refund and Returns Policy
Last Updated: 12/06/26
At Aria Velen, customer satisfaction is important to us. Due to the intimate and personal nature of the products sold, we maintain a strict no-returns and no-refunds policy.
Returns
For hygiene, health, and safety reasons, we do not accept returns of any products purchased from Aria Velen,.
Once an order has been delivered, it cannot be returned, exchanged, or refunded for any reason related to personal preference, change of mind, sizing preferences, or customer dissatisfaction.
By placing an order, you acknowledge and agree that all sales are final.
Refunds
All sales are final. We do not offer refunds once an order has been processed and shipped.
Refund requests based on change of mind, incorrect ordering, personal preference, or expectations regarding the product will not be accepted.
Damaged or Incorrect Orders
If you receive an item that is damaged during transit or you receive the wrong item, please contact us within 48 hours of delivery at:
Your email must include:
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Your order number
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A description of the issue
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Clear photographs showing the damage or error
Any resolution will be assessed on a case-by-case basis.
Order Cancellations
Orders cannot be cancelled once they have been processed.
Contact Information
For questions regarding this policy, please contact:
Business Name: Aria Velen
Email: ariavelen02@gmail.com